Privacy Policy

Last Updated: September 2024

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Optima Risk Management are committed to protecting the privacy of our clients, staff, and visitors to our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with us or use our services.

Please read this policy carefully. If you do not agree with the terms of this policy, please refrain from using our services.

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1. Information We Collect​

We may collect personal information when you interact with us, such as when you visit our website, request our services, or communicate with us.

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Information we collect includes:

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· Personal Identification Information: Name, address, phone number, email address, and other contact details.​

· Employment Information: If applicable, we may collect employment details for personnel verification and background checks.​

· Security Details: In the course of providing security services, we may collect information about incidents, access logs, or other sensitive data related to your security.​

· Financial Information: Payment details, invoicing information, and records related to service transactions.​

· Device Information: IP address, browser type, access times, and other technical information when you visit our website.

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2. How We Use Your Information

We use the information we collect in the following ways:

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· Service Delivery: To provide and manage the security services requested by you, including close protection, neighbourhood patrols, and other related services.

· Collaboration with Optima Plus Recruitment: We may collaborate with our subsidiary organization, Optima Plus Recruitment, in order to provide integrated services. In these cases, we may share necessary information between Optima Risk Management and Optima Plus Recruitment to ensure effective service delivery and recruitment processes.

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· Communication: To contact you with updates, notifications, and other relevant information about our services.

· Legal Compliance: To comply with legal obligations, security regulations, and industry standards.

· Business Operations: For internal record-keeping, financial processing, and risk management.

· Website Functionality: To analyze website traffic, improve the user experience, and ensure the security of our online services.

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3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

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· Service Providers: We may share your information with trusted third-party service providers that assist in delivering our services, such as payment processors or legal advisers.

· Collaboration with Subsidiary: We may share your data with Optima Plus Recruitment when necessary for joint service delivery or recruitment processes.

· Legal Obligations: We may disclose personal information when required by law, regulation, or legal processes, or to protect the safety and security of our clients and staff.

· Business Transfers: In the event of a merger, acquisition, or other business transfer, we may transfer your personal data to the relevant parties involved.

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4. Data Security

We take data security very seriously and are proud to be Cyber Essentials accredited. This certification ensures that we follow industry-standard security protocols to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

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We implement reasonable physical, administrative, and technical safeguards to maintain the confidentiality and integrity of your data. However, no system can be completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

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5. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. This includes data retention for security records, incident logs, and legal purposes.

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6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

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· Access: You may request a copy of the personal data we hold about you.

· Correction: You have the right to request the correction of any inaccurate or incomplete data.

· Deletion: In certain circumstances, you may request the deletion of your personal information.

· Objection: You may object to the processing of your personal data in some situations.

· Data Portability: In some cases, you may request the transfer of your personal information to another service provider.

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If you wish to exercise any of these rights, please contact us using the information provided below.

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7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your user experience. You can control the use of cookies through your browser settings. Disabling cookies may affect the functionality of our website.

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8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Optima Risk Management 8, Northwood Park Road, Stoke on Trent, ST1 2DT 01782 409339 OR contact our Data Protection Officer Sean at sean@optimaplus.co.uk